SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, transparenta
Super, recommend
Long delivery but the item is compliant
Great. very similar to Kookai
Amazing but the sleeve stretch is very tight
I liked it
Fits perfect and delivery is very fast, to Latvia just 14 days. Thanks
Arrived very quickly, excellent quality!
Class
Oh my god I love it it’s so beautiful romantic and delivery was so fast really thank you for stores
Amazing
Very pretty blouse
Slightly see through but it is exactly as pictured and fits perfectly!
Very good, very satisfied, quickly and what you need.
A bit big
Article conforme.
Beautiful really nothing to say I recommend!! Very good quality just perfect!
Fast shipping. The top is cute, but the material is a bit unpleasant.
Beautiful top, nice fabric, and neat sewing. Unfortunately, size is a little big for me although I ordered S size. But will sew. Recommend.
Corresponds to the picture, the color is snow-white, the fabric is synthetic, on its xs-s ordered s, sat well, there is a nuance, on my second breast size is good, if the chest is larger than three, that is, the probability that it will be small (from below to go on an elastic band), in general for such a price of norms, sewn very neatly, Not a single thread protruding, the seams are even, delivery 2 weeks to mo.
I was afraid that it would shine like a cheap one, but no, it looks good, only a short one is very high by 160 growth just below the navel
The shirt is amazing, good fabric quality, delivery was really fast. Thanx guys ^_^
Good price! Came fast! Looks beautiful. I ordered size (m), wish I ordered smaller size
Quality at the top! Thank you very much I love it! I am ready for the summer :)
Beautiful!!! As described, recommend this shop