SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Panties are good) on the size s i ordered l., approached.
Quality is super and even for such money
Size M is a little bit too tight for 36-38 European
Good panties, took on size more than wear and did not lose
Fast shipping, track tracked. Sewn neatly, the seams are even. Everything is just super.
Panties for every day, wide but nowhere tinder, convenient, at 48 r excellent
Came by rosemary
Arrived today still no כובס והולבש but got excellent fabric excellent
I'm fast, a little small but i'll buy again
Fast delivery to moscow (2 weeks). Unfortunately, the russian size m their l was not enough. It is necessary to carefully look at the tables with the recommendations of the store. There are no complaints about the quality.
Pleasant material with a high content of cotton, a little stretch, the store's size grid corresponds to the declared
I liked very much, quality
All as in the photo. On the hip circumference 90 cm size l came up perfectly. Less definitely not necessary. It came in three weeks to ukraine. Good quality, thanks to the store!
The size is small. Very good quality
Sooo fast delivery!
In the color set of bottom color is not enough-green. Instead of him put another gray. Only five colored and one white, together six colored and one white.
There is no big difference between S an XL
Uzsakiau L uzmazinti
They look nice.
Thank you all as in the description only there are seams although they write seamless...
Beautiful
After washing at 40 ° xl became l. and so in general good.
Too small cutout in the thigh. Smell OK.
Very good product, well stretch xl at 46-48 perfectly. Without gum. Fit well do not press. Waist is very low, but sit well. thanks to the store. Delivery with tracking to st. petersburg in just 2 weeks delivered. The seller is good 5 + recommend who likes small panties with a low waist. Factory product.
Came for 2 weeks!!!!! Oooochen good quality, but the size l corresponds to the actual size s (took 42 russian size l, just in case and then lost). i will order xxl. For fast delivery do not reduce the stars! Seller recommend.