SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch perfectly and wife liked delivery fast store advise
the watch is good quality the communication was very good will recommend the store
Thank you Item Received Cheers
Very satisfied beautifull watch good quality thank you
The strap is large, i had to throw out 4 links, and so look good
Watch is excellent, well packed, delivery 3 weeks
Watch looks good...Wife loves it!
Like the watch, super fast
good product, serious store, highly recommend.
Excellent!!! I bought it for my wife. She really liked them. The strap was shortened to two links on each side. Everything is super! I recommend! The goods to tashkent in time amounted to 14 days.
The watch is super, all as in the description and even better. Pretty fast shipping
Looks like a good watch. Looks beautiful. Time will show how reliable.
All right!
Great beissimo
Everything is fine watch go see how enough batteries
Ordered 14/07 received 09/08, delivery pleased. There is no visible damage on the watch, the bracelet is in the film. But!!! Packaging leaves much to be desired-puffy and package!!!. Is this a watch box? I had a shock. Very lucky that the clock arrived whole. I think for such a price it was possible to send in a more suitable package. I took myself, but i think i'll give my husband. Let's see how the clock will show itself. I will add feedback later.
A good watch,. only very large, but this is not a problem, you can shorten.
Before s-pb month packaging is very weak but the clock came to check the progress i will finish the review
All right, came super fast, 20 days calendar, the product quality is worth.
Very nice watch that keeps time very well. My wife loves it. Only thing is that the date is really tiny, and the function [as far as I have been able to see] requires that in months with less than 31 days you have to spin the hands of the watch two full turns to make the date correct. No middle position for separate adjustments to date.
Cute
A pin of the bracelet jumpet out and could not be found anymore. Is it possible to order a new bracelet for this women watch. Thanks.
Honest Seller and very good items as described I recommend to all my friends A++
Beautiful, go for sure. The device to shorten the bracelet was not
So beautiful. Good luck to you all.