SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent! Thank you
All ok
Very beautiful and good quality and fast shipping
good
Beautiful
very nice
Too much 3D effect
its PERFECT, very fast delivery
good
Many thanks i really liked the quality and beautiful
Very pretty color of the stone, shines.
Is a little too much 3D for my taste , but over all is ok. I love the quality . I have a really good experience with the store and these shop, I order allot from here .
Rahmat oldim hammasi yahshi
Thank you very gorgeous set i advise everyone
Came, but the color of the stone is not the same, this is the second set, ordered blue and sent with a purple tint
nice
Shipping to Poland in 1.5 month. Set is beautiful. All like the picture. Recommend
Very good
I get my order, thanks friend
The order was received quickly. Packed was original, in a inflated bag. Cute set, the stone is beautiful, like everything is neatly executed. The photo is not visible, but the pebble height mm5-6 strongly bulges, the side does not look very like. Thank you store!
Very beautiful, sparkle and shimmer, the size of the average is what you need; i'm happy
Class
Well it's a little different.
Dobrý den, mockrát děkuji for konečné vyřízení ohledně náhrdelníku růžové barvy. Mějte se nádherně. Hodně úspěchů v podnikání. Zdraví Podvolecká Blanka
very pretty