SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
The tint is beautiful. Light on the lips and the intense color. Moreover, it has a nice perfume, strawberry. Don't have never found a so good at this price. Thanks a lot, are very satisfied and definitely ne acquisterò other!
I have revived the product in good conditions . The delivery was quick . I'm happy with the service Thanks
beautiful color..l lv it.thanks for the gift
Color
The color is not so bright. Finish fly in. Does not freeze to the end, but becomes matte
It's okay.
The color is not the same as the photo, i still recommend them because they do not resect
Quality is super!!! Delivery is very fast!!!
Top Quality
Cool lipstick! I advise!
Lipstick chic, the color is a little different, but it's not critical. Lays down super and consistency is good. Belarus was less than a month. I advise you to buy!
Very fast shiping and the color is just like in picture.
The color really liked, applied cool and durability is excellent. i advise!
Bright
Really waterproof bright liquid lipstick. delivery took 2 months
1000
Lipstick is very pleasant. Well lies on the lips. But the shade is not the current that waited.
I ordered 4 colors: 2, 5, 6, 9.5 and 6 practically do not distinguish. Very similar. 9, maybe a little warmer. But very little. Only 2 noticeably different. More pale and pink. I ordered similar ones to fit something. So it is quite happy. On the hand smears. Dries not very quickly. The texture of the skin emphasizes. It got normal, packed well, the goods were tracked. I'm happy. Thank you.