SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
other came very fast.. just tested product and its working fine at least for now am pleased with the store and would recommend him/her.
perfetto
Arrived as schedule
perfect
Quickly delivered, and works adequately
Delivery to irkutsk less than a month
Very good store, dispatches the product quickly. Order came well packaged and the product is of excellent quality.
Arrived right, all as description
Fast delivery, unit with available space of 931 gb, arrived in perfect condition, troubleshooting item tracking
Great product, recommend enough.
The order came, the quality is good i order not the first time, the store and i recommend
OK !
excelente
Very good. All as description. Fast arrived in Brazil and well packed. Recommend for sure.
Very good. Thanks!
Good quality discs! I took two pieces. One for 320 gb, in real 300 gb, the other for 160 gb, in real 150 gb. I tried both. Everything is connected, the recording speed is good. Seller and i recommend the product!
Very fast delivery, packed securely, as requested in the doll, yesterday all connected, checked, works perfectly, recommended to buy
Everything is fine, although 698 gb of declared 750, works
Thanks so much, it came in very early like in 2weeks ......i recommend
Very good safety the item! It looks well and run. But at this moment I don't record anything, and I don't do any test. The HD has 298Gb, recognized by the PC, enought. Bye.
Good small hard drive with transfers at ~ 70mo/s
The goods arrived before the specified time! Well packed.
Its working well, thx:) very fast shipping.
Good material. Connects to any computer without installing software. I recommend it
thanks Ali express for delivery of my package at first I thought that parcel went missing but got delivered as the post office had some major issues yesterday only i.e. 8th June