SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality shoes and received in three weeks
Excellent product such as publication
Excellent shoes
I have received my order. Very well packaged. Shoes are very high quality. It is worn very well. Very comfortable for the legs. Buying a second time. This time I bought two pairs. Everything fits. My size. Decent store. Good job. I recommend everyone to buy here.
Excellent shipping so fast, although the shoes left me a little big, very happy with the quality. Highly recommended the store!
Very impressed with the quality. Great shoes. Will be buying different colors.
Thank you all well only tracked very bad
Excellent quality shoe.
Very stylish sneakers, made qualitatively, the size on my 6 came up perfectly. Happy with the pedals, thank you!
The parcel came in intact, without damage. Packed first in a zip package, then in puryrku. Quality is good, soft, light. The description corresponds. The size is perfect (chose according to the size table of the store, according to the length
good but I think its not real leather.
Excellent moccasins, fast delivery. Thank you to the store.
Thank you very much
Good quality 100% as in the photo, the minus does not breathe at all, plus the fact that in the rain will not get wet, but i will put a new insole and everything will be ok!
Ok! Excellent!
Excellent bots, the sole is not bad, it looks like the skin, does not look bad on the leg, up to peter 26 days, in russia was not tracked, packing is so, i recommend!
The product and the delivery process was fantastic I commend you for a job.
These shoes are fantastic! They fit perfectly and are extremely comfortable. I will definitely be purchasing another pair soon. I highly recommend the relaxed fit shoes.
Delivered quickly, even did not need to write to the store. The description is accurate, measured, like normal. Not yet worn, what are in walking is not clear, but stitched neatly.
Thank you. the order is satisfied.
Lovely design, great texture. Great quality. . I really did not fell I was wearing a shoe. Keep and maintain your standard. I am proud of your product.
Great shoes! Already now, when the street is warm enough, i began to wear these moccasins. They are so comfortable! My legs don't get tired at all. Maximum comfort to wear! I put five stars)
the parcel was tracked. The goods are of good quality, everything is done neatly, the material is pleasant to the touch.. They came well. I recommend the producer and shoes, it is worth taking.
It's so good; perfectly packed in bubble. shipping took only 14 days, size is perfect. the item is very good and the shipping is very fast and good quality
Great! Thank you!