SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
works verry good, just could be not so loud!
It works perfectly. It makes a little noise, but it's normal.
I liked it, though assembling it for the first time is a complicated thing
This is a great deal for this product! It works GREAT! I've had this service at physical therapy and at health spas. I've paid more than the cost of this product for those services. This does hurt a little when you use it and you are sore for a day afterwards, but you feel great after that (this is normal for this type of treatment). I'm an athlete with a back injury and it helps me tremendously!
All OK. You must have your przejsciowke for socket with bolcem.
Never reçu remboursé ..
Excellent for massage! Immediate results! Is a little noisy, but worth the cost bebeficio. Took to reach Brazil. the tracking code took to be updated. The store treated me well. In order, all right. The product came well packed. What I liked is the fact directly connect socket, not have be recharged battery. Recommend the cost-effective.
Great product and store. Product in box. Highly recommend.
Despite the product follow faithfully description is not working in speeds 1 and 2. would solve the problem.
Excellent product, very fast, am very satisfied!!
Good product
can't in
Excellent Product
Very good product, i 've used it and it's super good, it's super powerful. The only thing wrong with it is it makes a lot of noise.
Fast delivery and all very well done same packaging just I have not tried yet thank you
it got here SO FAST! thank you so much!
I'm very happy Percussor is good. Seller recommend. Delivery is fast, works. True very loud
Comparing the price with the other product, it’s very good ok the sound is a bit high and the size is a bit bigger but manageable and working effectively
-Prompt delivery. So in the evening is difficult. Performance is having to look at will know. Yet found with well know.
Performance is not used noise index rim
It works very well, however it gets hot very quickly and is very noisy.
It works correctly, the noise is strong but, corresponds to that of the specifications, the color looks something different but, all right
Excellent massager, powerful, works well, 6 speeds, many different attachments for different areas, convenient storage bag. Heavy and noisy-but for such a large power it is normal, it should be. Delivery is very fast. Thank you very much to the store, reliable, very satisfied with the purchase, useful thing, i recommend
Thanks is good
Good product