SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay.
Nice dress but material not very good
The dress is beautiful, cool and looks good quality for the price it has. The only thing was i lost an s and they sent me an m. which is why i look huge, but i liked it so much that i'm going to send it to fix.
It is great but they dont have provide any loops to pass the code through. so i had to pass them through back lace but then there is a risk of the lace getting ripped. I will have to sew some loops in back. Otherwise its great. And I recommend you to buy exact size mentioned as their guidelines. I bought Size S and my measurement are 34 chest, 25 waist and 30 hip. Dont buy a size bigger thinking it wont fit. Even this size S is one or two inches bigger for me .
The sundress is just a bomb, as in the picture. At 44r ordered s came up perfectly.
Exact description, fine fabric and freshness, highly recommended for hot days.
Fast delivery, the size approached. The fabric does not crumple strongly.
Normal, synthetic dress
Super fast delivery! And falls to size from, such as Dutch size S! Find the color slightly Fletcher than the pictures but fine and beautifully finished dress! Happy with it
This dress is superb, arrival very fast, comfortable and well cut, thank you very much store!
At 88-65-95 came up. Synthetic fabric, but good quality. Length 165 on the palm above the knee. Quality is good. Looks bright, as in the photo. Nice dress. Only the store tried to give me the money to deliver
The dress is super, the size of the villages is perfect. Seller recommend.
super rapide 1 semaine
Very cute dress, fast delivery
very pretty, quality material, a little plastic-like feeling but that is how it has the correct form. arrived a little late.
My order was delivered.
Material as apron, with so many odstaje, shipment mega fast
Dress is nice. As in the picture. I recommend.
Some quality, but the board as in the photo.
Perfect, very pretty. I do M normally I took in the right top
Really nice fitting! For the moment, i didn't tie as should be as in store's picture but the dress already looks sweet. Recommended!!!
Nice dress but fabrics of poor quality
The dress is gorgeous. Came very quickly ordered 02.07 and came 11.07 straight lightning. I have the parameters 90/63/93 s-ka village perfectly even a little free. Plateshko to the knees. Very satisfied.
Shipment Mego quickly dotarła Niespodziewałam up that will take it a few days Is prześliczna, thank you
Very fast delivery to Belgium! I have size 44 and have a XXL ordered and fits perfectly. It was in the beginning called not clear how I the ribbons had to confirm on the back. Difficult to do yourself so you have called need help getting the dress pretty close to thread on the back. Very thin Mote but seems not by. For the price so definitely a beautiful finished dress!