SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
Good player
genial
Everything works. Satisfied
Fast shipping. Great player. On the Russian. With headphones communication without problems. The child is delighted.
The product is good for its price but the shipping was too late. Thanks anyway
ok
Fast arrived in Brazil. Did not work. Mp3 as the description. Works well, connect well with Bluetooth. Recommend!
Player liked it. Came quickly. Everything works. I recommend.
At the moment it looks very good, superboy and easy to handle
The player is great! Came quickly! Thank you store! I recommend! The sound is clear!
Fast shipment and good description of the item
Very good looking, 8gb capacity, menus in spanish and possibility of sd. Very good for the price. Comes with helmets and micro usb cable
Everyone is happy, the player is good
Compliant delivery
Shipment dotarła within 3 wks. For Polish. quickly connects with headphones by BT. Recommend
According to everything
good mp3!
Great sound for the price, perfect for me. Long battery life!
fast delivery . recomended
Supperrr, thank you very much for the fast delivery.
Service best fast that can be arrived Elie within 6 days and product excellent for short אחלה of Kenya I now invite another couple of equal Kull St.
Very good
Excellent product!!
To moscow 10 days. Packed well, in a box, but wrinkled when delivering (if given) and so the packaging is still in garbage. Headphones that in the kit did not even try. On decent ears the sound is quite good, does not make noise. There is one minus-periodically when playing from the card, the sound hangs, maybe it depends on the card, although i tried with 10 class. The store and the product recommend, sent quickly and in description everything corresponds to reality. 5 stars uniquely.