SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent
Got the console. Everything is included. Works. However, without glasses on a small screen, did not immediately understand the presence of the menu in english, but it is there! In general, satisfied.
Delivery is fast, the order came whole, everything works fine. Seller recommend!
Super. Recomand cu mare placere. This superb.
The toy received, everything works, of the minuses only that the box is crumpled at all, it should be packed better, but the toy was not hurt, thank you!
The console came in a crumpled package, but a whole
Came quickly. 10 pieces of normal games that we know the rest of the mut is another one.
If you say that i'm happy as an elephant, then nothing to say. The game is super, remembered childhood. They haven't checked the tv yet. I bought children, but i feel that at night i will play myself (like my parents in the console once). Delivery 2 weeks, parcel tracked. The box is wrinkled, but the game is whole.
Good product! The quality of production and plastic is not bad, the only thing in games like mario contra when the character moves forward is the diagonal scroll of the screen of the image (~ type he hasten to update partially), on the tv output like ok, but for $10 probably demand an ideal and not worth it)
Excellent
Ok
Great store! Best price, fast shipment. The prefix arrived for 20 days in odessa. The packaging was a little wrinkled, but the console was not affected. I am happy with the purchase, children play. I recommend!
Many games, product quality
Good thing, i like it. Came quickly in 20 days to moscow. Thanks to the store. I recommend both the product and the seller.
He arrived 40 days earlier. It's in good shape. It's great.
Very good white buy, xq come with screen protector
Everything is fine.
Build quality-fuflo Works-normal In the ecb-for 21 days it came Its money is worth Games normal-expected little Remember youth will go!
It's a quality product, it came sooner than i thought very good, useful and fun i recommend thank you
Works from the parcel.
Came quickly. A couple of times played and on the screen already appeared a red strip, which is very unpleasant.
It takes just over 3 weeks to arrive, if it is a good product and i arrive in exelent conditions. The package box came somewhat wrinkled but the article came intact with their respective cables. The games are quite retro, they are to revive childhood games. I recommend the product.
There was dirt between the screen and shell. Cleaned the screen. This handheld is very cheap. I'm very satisfied with the device.
The store quickly sent. Reached m.o. for 26 days, brought the courier. He remembered dandy when he was young. You can take it.
Great alternative to dandy!!! Everything works. It came without damage. I advise!!!