SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, arrived early, great product, excellent, super recommend
Got in 15 days, cool suit
Shipping very fast. The fabric is great!
Super!!!
nice and very intact
super. 100 star
Very beautiful like the photo top quality material.
Very good. Good fabric!!! I recomemmd! Um brazil’s size is Medium; here i bought XL, and it got perfect. I Will buy more in very soon future.
It arrived super fast and I live in Mexico.
Absolutely perfect!! As in picture!! Received in little more than a week
Great set. My parameters are 174 height, 64 weight. 87-70-97. I usually wear m (44-46). Shorts just right. Less would be tight, more would fly. The topic is a little more, the volume is not enough, the mesh is just right, it's true that a little short. But it does not bother much. And yes, the goods in ufa came in a week. The fastest delivery from ali to me.
Very good
The set is very nice and good quality but i thought the leggings would be high waist and they are not. I also like it quite a lot, thank you very much to the store!
Excellent material and good fit
Super suit!! Pleased as an elephant!) on my parameters 90-70-98 just right!)
Really very good thank you
All wife liked it, everything came perfectly
Nice! As described, fast shipping. Fits perfectly. I'm 56 kg and 165 cm tall.
My parameters: og-98, ob-105 Ordered xl. Everything came) super suit) very satisfied)
Thank you for fast delivery quality is normal
Good and quality
Size s fit me perfect, i measure 1,55 and weight 50 kilos
The store is very responsive, the quality of the goods at the height, that's only the form came wet, i do not know, uh, maybe my parcel was packed on the street on a rainy day). In the saratov region the parcel reached for 2,5 weeks, delivery instant, the seller, like the store, i recommend
A good suit, came for 2 weeks, but a little boy. At 48 rus. Xl shorts sat well, and the top is too small.
Everything fits great and the store was really nice and kind